anju 09 March 2015

Icici credit card fraud

hello,

I have been a victim to ICICI credit card fraud. On 8th march 2015 i received a series of messages for usage of my credit card amounting to quite a high . It was just a matter of 45 minutes. 6 transactions took place. I called the phone banking service of ICICI credit card, blocked my card and lodged a complaint at their dispute center. I was told by the customer care that the card was swipped and not used for online payment. But i have the card with me. I then read on internet about card cloning. I have also lodged an FIR with the state Police on the same day.

ICICI has told that the complaint will be investigated.

After reading posts from this forum , i am totally shocked about the attitude of ICICI, that they will just give the decision without proper investigation. As per icici customer care the card was swipped in Mumbai.

Please Advice.

Regards

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6 Replies

Kumar Doab (FIN) 09 March 2015

Were you (with Card) in Mumbai on the days/dates Card was swiped in Mumbai?

If NO mention it in your communications to the bank.

Bank is responsible for IT (related frauds)!

There are many threads on similar queries at LCI that you may find relevant.

Kumar Doab (FIN) 09 March 2015

You may go thru:

https://www.lawyersclubindia.com/forum/Internet-fraud-72353.asp#.VP1oQdKqqko

and download the decisions by IT Adjudicator.

Kumar Doab (FIN) 09 March 2015

You may also go thru:

https://www.lawyersclubindia.com/forum/Fradulent-transaction-from-my-bank-account-72268.asp#.VP1o59Kqqko

Kumar Doab (FIN) 09 March 2015

You may also go thru:

https://www.lawyersclubindia.com/forum/details.asp?mod_id=41180&offset=2#.VP1qANKqqko

anju 09 March 2015

I was not in Mumbai at all. I havent been in mumbai for the past 8 years !!

i reside in Goa . That is what has surprised me ! I have already given a written complaint to the local ICICI branch , which they will be scanning and forwarding to their Mumbai office.

I will keep on updating this forum on the steps i take. Please do guide me . Thank you all for the cooperation so far!!!