Higher education benefits

Sir, I have applied for intimation/ permission for higher study to HOD in 2008.After that I completed my MA course through distance education from IGNOU. But till now I have not get any permission for above. After completion of the course , I have informed to Department and necessary action. But they ask me to produce NOC for Official record of my course or for necessary action. Now, what can I do ? Please suggest me as soon as possible. Thanking you.