my friend has insured vehicle. The vehicle was damged due to short circuit on the way.Fire brigade was called but it was completely burnt till the fire brigade arrive at incident place. The FIR was lodged at police station but driver name was not mentioned in FIR. Insurance company has objected during dcumentation then driver name was added in FIR with the permission of DIG.
Insurance company has denied the claim on following basis
according to Insurance company their surveyor has given report that owner not driver was driving the vehicle doesnt have valid licences. Insurance compnay denied the driver name in FIR .and said that it was intentionally put in the FIR.
However The driver who was runing the vehicle at that time has valid licence and his name was there in all insurance paper as driver.
Can we file the case in consumer court while it was pending in i Insurance ombudsman.
I would higly appreciate.
Thanks in advance