My credit card number was debited by 180$ on early morning of 24th august by some fraudsters online through a store in Florida USA. I got sms form credit card bankl and imemdiately informed and got card blocked and also new card issued . An attmept was made three other plaves also but foiled due to wrong CVV,.Then hiow this one went through
Any way I infomed bank within hours also sent them online complaint through account features and also informed vendor in USA that a trabnsaction of this much amount on my card no so and so is fraudlent and not to deliver anythibng and reverse charges .
What is lioablity of customer in such case ? I have neither any negligence notr I am involved neither dealth with this vendor in past anythimw who is overseas.
I guess GOI/RBI have issued some rules for all banks /credit card comlanies
what is my laiblity if any and what more action can be or should be taken by me
ofcourse bank has put this in dispute category and will credit amount again provissionally. but I am not satisfied
That way anyone having any credit card number can defraud any body . The bank has insecure systems specially use abroad. For india they started OTP IPIN system as second laywer security
So at end my query is what is my liablity if any as I have done everthing withn 24 hrs which i could
Is customer requiored to file FIR or is it bank that has to do . The bank is citibank indian arm.