Hi, I am asking for suggestion on behalf of my dad who has recently been a victim of a Credit Card Fraud.
The Incident happened back in Juky but has come to light only a couple of days ago. Every month, my dad gets a credit card statement from SBI, however this month he had not recieved it. He called in to SBI & to his shock, he found out that his Credit Card had been maxed out, he did not make the amount of purchase which the bank states.
Looks like someone has hacked into my dad's credit card account. Apart from making a purchase, the fraudsters have managed to change the email address & password of my dad's CC account. Hence the bank has not been able to verify my dad's credentials and are not giving out details as to what has happened.
Request you suggest me the course of action as to how to proceed in this case. Please inform as to who would be liable for the fraud. Also kindly let me know as to what legal actions can be taken in such a case. Thanks in advance for your help.