Is there any appellate authority who can be approached against the cable TV Operators in India?
I have gone through the website of TRAI wherein it is being defined how consumer complaint needs to be addressed by the Cable TV Operators, but none of the guidelines are being followed by the Cable TV operators at all.
The Operator don't accept complaint online, through email they reply vaguely, the nodal officers are not reachable over phone.
Apart from taking shelter under Consumer Forum (which is time consuming and requires significant effort) is there any appellate authority who can be approached in this case?
Please note that I have gone through the TRAI website and didn't find any online complaint booking procedure against Cable TV Operators