Consumer/citizen should record such transactions {audio/visual}.
If any court case is filed court shall supply the summons.
Probably the men/women calling you are collection/recovery agents of Airtel, posing as …………which is impersonation. You may carefully note the phone numbers, date, time of call.
You may demand from Airtel Nodal officer/Appellate Authority, the identification i.e. name and address of collection/recovery agency, name and address of its owner/prop , its manager and name and address of executive who called you from phone numbers…….., and name, designation, dept, address of Airtel Manager who has supplied your case detail to the collection/recovery agency to coerce, force, thread, intimidate you.
You may lodge a police complaint, with police commissioner and SHO under acknowledgment.
You may log on to website of the company and supply a complaint addressed to MD,CEO, Company Secretary under acknowledgment to them demanding each and everything.
You may also submit a complaint to local BM of Airtel and demand each and everything including certified copy of SEF {Subscriber’s Enrollment Form} and enclosed sheet on which plan details were filled and signed by you and name and address of Airtel employee who has passed and proceed your SEF.
It has been seen that citizens who are able to take a crowd of people to the company office, and make the local BM give it a good beating of mind are respected by Airtel and provided prompt service. In one case local BM was forced to call the recovery agents numbers and beat the hell out of them and tell them not to call the customer again.
Be proactive.
You can also lodge a complaint with TRAI and later file RTI to know action taken.
You can approach lawyer, lok adalat, DCDRF also. However you should evaluate your docs and merits.
This comapny has been punished and penalised many times and is a habitual offender. Previous decisions of cases involvinf this and any other company can be seen at
At
confonet.nic.in/
