Hi
I am working for a major private airline in India in city X handling Airline Base operations which includes the following
- Manage all cabin crew
- Manage recruitment and hiring process and maintain grooming standard in staff
- Manage customer service standards
- Maintain reports and standards as dictated by DGCA (aviation authority).
This is a operations management job and not a BPO/call center job and we need to be on our toes.
In our base in city X we are a staff of 5 handling and managing crew of 600 and maintaining 24x7 operations
In other bases of same airline there are staff of 10 or more handing 250 crew (less than 45%)
In our base we have following shifts for my team of 5
- Night - 10 PM to 7 AM
- Morning - 4 AM to 1:30 PM
- Afternoon - 11 AM to 8:30 PM and 1 PM to 10:30 PM
Due to staff shortage we generally work beyond the hours mentioned above.
We are maintaining 24x7 operations with skeleton staff of 5 and the company is not providing any
Night shift allowances.
Due to the skeleton strength usually there are only one or two staff handling the entire operation in a shift. Furthermore there is no rest area and we are required to be at our desk or work area throughout the night. There is no provision for food or snacks in night hours from the company.
Furthermore there is No extra time off after night shift and we need to report the next day just as in regular shift, usually in less than 20 hours from closing the preious shift.
The company is not keen to add additional headcount in our team in city X even though the workload is twice or more as compared to other bases.
I wanted to check if any laws are violated as the company is not providing any night shift allowances or facilities and if running airline operation with skeleton staff violates any safety or labor laws.
Please direct how I can take it up with the company.
