Theft of gold jewellery in running train

ROSHAN JAHAN (Querist) 10 August 2019 This query is : Resolved
My family was traveling from lucknow to bareilly in an AC Coach. As the train departs from lucknow somebody take my wife's jewellery bag worth around 4 lacs.she realizes this after reaching Bareilly. There she filed an FIR with bareilly police, which later transferred to GRP Lucknow. But GRP Lucknow is not taking the case seriously. I want to file a complaint with district consumer forum regarding compensation from railways as how can an unauthorized person entered the compartment and take away my jewellery. But my problem is that I don't have all the valid bills of my jewellery. Some jewellery is of my ancestral and some is gifted. So whether should i can claim my entire jewellery compensation or for only whose valid bills are with me. Please help

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P. Venu (Expert) 11 August 2019
Bills for the jewelry or their source may not be a problem. However, there is nothing to suggest that the Railway had been negligent in whatsoever manner.

kavksatyanarayana (Expert) 11 August 2019
Ji, Your wife has filed FIR before railway police. If you have that copy, ask the GRP authorities regarding action taken on the FIR, marking copy to the RM of Railways using RTI.

ROSHAN JAHAN (Querist) 12 August 2019
Sir why Railway can't be held responsible in my case as the incident took place in a ac reserved coach of a moving train.