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defamation

(Querist) 09 June 2016 This query is : Resolved 
Dear sir/man
I run a online service provider company and a Costumer after taking online service from our company said I am not satisfied want refund but all non-refundable policies are mentioned in website term and conditions. I agree for 50% refund but he said full and he is uploading regularly on Google that fraud and cheater. What I have to do and he said no legal case I don't care I have my own advocate. He is not stopping these type of activities, please tell me what action I have to take and I have all print ofhis aactivities and email conversation with us in which we never commit for refund. Please give safe idea for our company.

Thanks
Devajyoti Barman (Expert) 10 June 2016
On the basis of these activities you can file case of defamation both of civil and criminal nature.
However of you are at fault then you better settle his claim provided he withdraws all his allegations.
R.K Nanda (Expert) 10 June 2016
U can file defamation case against him in court.
abdul (Querist) 10 June 2016
Okkkk and he made fake call recordings as evidence sent me. What I have to do.
abdul (Querist) 10 June 2016
Okkkk and he made fake call recordings as evidence sent me. What I have to do.
Rajendra K Goyal (Expert) 10 June 2016
You can proceed with the defamation case against him.
Sudhir Kumar, Advocate (Expert) 10 June 2016
What do you mean by fake call recording?
Sudhir Kumar, Advocate (Expert) 10 June 2016
Remember for defamation one cannot be sued unless he is telling a lie
abdul (Querist) 10 June 2016
On Google daily he is uploading false comments, I also said if u are not satisfied than we can refund you 50% and rest of the amount will be charged as for your services but he is not agree, his time duration of service is going to complete in this week. But he is saying I don't fear about legal action. I have my own advocate and he is of other state.
Kumar Doab (Expert) 10 June 2016
If your services were not satisfactory then why should you collect even 1% leave apart 50%.


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