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compensation under consumer protectio act

(Querist) 05 May 2016 This query is : Resolved 
Sir,

I bought a mobile in 2014 with in warranty period mo. Have a technical pro. So I deposit it in service center for repair but some how a problem is not resolved and mean while warranty is expired now they demand repairing charges and mobike is still in the service center I issue a notice but they not replied. How much compensation may I claim in consumer forum and how may I prove that this much loss I suffered plz advice
Kumar Doab (Expert) 05 May 2016
Do you have the job work sheet?

Do you have written communications on record to prove your contentions?

Write to Manufacturer with full narration of facts and that you are not at fault and they should extend the warranty equal to the period the mobile phone is lying with service center and service it treating it as in warranty and reply in writing within say 7 days.


Thereafter approach DCDRF preferably under expert advise of a counsel specializing in consumer matters.

Devajyoti Barman (Expert) 06 May 2016
Please clarify whether you deposited the mobile for repair within the warranty period or on expiry of it.
If the warranty expires after depositing the mobile for repairs then the company can not put any service charge.
Ritesh Rathod (Querist) 06 May 2016
sir I put up mobile with in awarranty period .and notice issued to comapny and service centre but they not give any replied. I have a jobsheet no. Only and bill of the mo.
Rajendra K Goyal (Expert) 06 May 2016
File complaint with the consumer forum.
Kumar Doab (Expert) 06 May 2016
Apply your skills and try to get copy of job sheet.
Ritesh Rathod (Querist) 07 May 2016
I am ready to file a complaint but I want to know how much compensation should I claim?


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