The return order

arungandhi (Querist) 11 February 2016 This query is : Resolved
I ordered book in Amazon online shopping. But I received the another book. It mismatched with that book.I returned the book. But they didn't pickup my book. They told me to send the book myself. I complained lots of time with phonecalls and emails. But they told me doesn't find your address? But they delivered the book in that address. How to claim my order? How to book my case? Is this case belongs to consumer court? Please Guide me.

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rajagopal.s (Expert) 11 February 2016
Hi
you can file a case in consumer court.
but please do send an email to Amazon asking them for the book you ordered.