Regarding postpaid bill

Mohammedrafiq (Querist) 29 August 2016 This query is : Resolved
Hi, recently I moved to pune from chennai. I had a chennai aircel postpaid sim and I use to get around 700/- every month but when I came to pune I got bill of 13000 bcz of Internet charges of roaming but I had 1.5gb of 3g n rest 2g unlimited and my credit limit was nly 1200rs I didn't get any alert for crossing credit limit and using Internet on roaming...... Now they are saying like they will send a legal notice if I didn't pay the bill and that legal notice charges will a also be added to my account only. When I asked them about this they said credit limit will be applicable only for local and not for roaming. So kindly suggest me what to do.

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Guest (Expert) 29 August 2016
No suggestion for academic query. Leave aside what they said about issue of legal notice, as they wer not bound to tell you that they would issue you a legal notice.

The crux of the problem is whether you have formally taken up the issue of excess billing with the operating company, and what was the reply on you excess billing complaint.

Kumar Doab (Expert) 29 August 2016
Write to customer care and seek detailed reply on your queries.

Download your plan details and relate.

If you are not satisfied approach a very able counsel and agitate in DCDRF.