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Refund of booking amount not done after one month cancellation of booking.

(Querist) 29 January 2015 This query is : Resolved 
I am Ruchi Gupta
Silver County Road
Bangalore-560102

Email : ruchigupta.ee@gmail.com]

I have booked for a i20 Asta with Popular automobiles, Blue Hyundai,Gandhi Bazaar Bangalore - 560004. on 2 Jan,2015 and has paid Rs.40000 as booking fee. As per their sales manager, the whole booking amount will be refunded upon cancellation of booking.He did not mention that on cancellation they will deduct Rs.2000.And no paper was signed by us for booking.I have cancelled the booking.and has asked them to return the amount. When we cancelled the booking then they told us that they will deduct Rs. 2000.We have not signed any paper for cancellation.Then how they can deduct the amount. After cancellation, on regular basis we are following them but the response was quite unfavorable.They dont pick the phone many times and always give excuses.Please guide me, What had to be done at this point?

The details of the dealer is below:
Basavanagudi:# 82, Gandhi Bazaar Main Road Next To Mc Donald', Bangalore - 560004.
ajay sethi (Expert) 29 January 2015
issue legal notice to bank to refund the booking fee . if you have cancelled booking company is justified in charging cancellation fee . in any case Rs 2000 is nominal amount charged by company for paper work done for booking car by you


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