XYZ-a fake website
Kruti Mehta
(Querist) 19 September 2014
This query is : Resolved
Dear Mam/Sir,
I have ordered my product -Ambrane Power Bank P-2000(black)-20800mah Battery (iphone5 Charger) - 2 items in the first week of September 2014. The guy promised us the delivery by 8-09-2014. Even the guy suggested us to buy the products worth Rs. 4000/- and get a Samsung LED 32" free with it.
My order reference number is LGROKZSIM.
On 8-9-2014, we called the customer service number which was provided in the website and a guy received the call. When asking the details about the product delivery he asked us to call them later as the respective person was unavailable. When on the other day we called the person he asked us for the reference number and told that he will transfer the call to the department. In a mean while he disconncted the call. On calling for the second time they did not receive the call... This continued for several days. I even emailed them but they did not give me any kind of response. Nor they posted my review on their product. We have paid the amount through credit card. Seeing this kind of behaviour we asked the bank to cancel the credit card too. We even requested for the payback of our amount but bank has mailed us that they need some time for that.
We have XYZ's mail with us as evidence about their false promises and even I have the messages in which they assured us a call back too.
Please help me with this issue. What should I do to get my money back and also make aware to the people that it is a fake site.
Devajyoti Barman
(Expert) 19 September 2014
File a case in consumer forum. You can file criminal case of cheating as well.
Kruti Mehta
(Querist) 19 September 2014
I can file that online or I do have to go to the court?
Kruti Mehta
(Querist) 19 September 2014
Ok thank you sir
Rajendra K Goyal
(Expert) 19 September 2014
You can file criminal complaint with the police, consumer complaint in consumer forum.
Kruti Mehta
(Querist) 20 September 2014
Ok sir thank you
ajay sethi
(Expert) 20 September 2014
agree with experts
Kruti Mehta
(Querist) 20 September 2014
Do I need a lawyer to file a complain in consumer court??? If no then do I have to pay to consumer court for my case ???
Raj Kumar Makkad
(Expert) 21 September 2014
It shall be better to avail the services of a lawyer even though you can also file it.
