PREPAID WALLETS FORFIETED MONEY

Gurjeet Singh (Querist) 23 August 2015 This query is : Resolved
As RBI has issued licensed to e many wallet holders
One of them has locked my account due to limit of 10000 exceeded in a month
Therefore I submitted kyc documents
But after so many complaints
& after one month they unlock it

I had RS 6700 in my wallet before its locking

But they are saying you have no money now
I have proofs of my money.

Now what sections I can invoke ?
Can file case in consumer court ?
If yes then how?

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Kumar Doab (Expert) 23 August 2015
If you have the proof, Issue notice/legal notice!

Pull them to DCDRF preferably under the expert guidance of your lawyer specializing in consumer matters.

M/s. Y-not legal services (Expert) 24 August 2015
yes. if you have the valid evidences mean, just appoint an advocate to initiate the legal proceedings.

Rajendra K Goyal (Expert) 24 August 2015
Write to the controlling office of the Ban and RBI with proofs.

Send registered notice followed by consumer complainant.

dr g balakrishnan (Expert) 24 August 2015
when a system is to be evolved it has to be tested of its efficacy by the relevant authorities concerned. if not flaws might take place , the flaws would w]affect the user not the authority.

i would say simply do not give untested methods to users, if done the user only suffers,

here the affected could move sec 21 under consumer protection act for deficiency of service.

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