Franchisor not paying commission on time and deficiency in service.

Guddoo Yadav (Querist) 30 June 2015 This query is : Resolved
Dear Sir,

I am a Franchisee of a Company ( Franchisor) in Indore as a Customer Service Point (CSP) Under Bank Financial Inclusion.
For taking this Agency i have paid Rs. 20000/ to the Franchisor ( Bussiness Correspondent) for Registration, Training and License.
But The Franchisor is not provide support and service to me . The Reason are given below :
1) There is no Advertisement support provided.
2) Commission not paid on time.
3) We have not received commission of August & Septmeber Month of Yrs. 2014 till date which is Total Rs. 10000/-

4) Also the BC ( Franchisor)is Sharing our Performance Pay given by Bank to CSP
(Franchisee)

When i Complaint to the Franchisor that i am not satisfied with your company and services provided and asked to refund the money then they are not ready to refund the Amount of Rs. 20000/ . Their Court Jurisdication is Indore and My Office is in Mumbai.

Therefore i request you all to please advise me what kind of action i take against the Franchisor.

Follow Query

Report Abuse

M V Gupta (Expert) 01 July 2015
As urs is a B to B contract ur dispute does not fall within the purview of Consumer Protection Act. U will have to file suit in the civil court for breach of contract and claim not only refund of ur deposit amount but also for damages. Issue legal notice first before u approach court.

KUMAR JAGADEESAN (Expert) 02 July 2015
You may also contact the Banks concerned with your complaint and they might resolve the issue

Dr J C Vashista (Expert) 02 July 2015
I agree with the expert advise of Mr. M V Gupta to the extent that it is your business to business agreement.
However, in a transaction agreement for business to earn livelihood is covered under the provisions of Consumer Protection Act, 1986 and you can invoke it.
Besides this, you can explore filing of suit in the Court for recovery of amount as per terms and conditions of the agreement.
Consult a local lawyer for further advise and proceeding.