Demand of 1000/- as processing fee.
Sunil Kumar
(Querist) 28 January 2015
This query is : Resolved
Kindly intimate that I have purchased a new car from Maruti suzuki, Panchkula recently and the car insured by National Insurance Company with Bumper Insurance amounting to Rs. 10,998/- and within one week of insured car modest hit by a colony gate. I have contacted Maruti suzuki workshop for repair/maintenance of modest damage. The workshop official called insurance agent and the insurance agent demanding 1000/- as processing fee. I have requested time and again that the car is insured with Bumper Insurance (above from first party insurance. But the agent intimate that you have to pay 1000/- as processing fee and intimate me that IRDA has issued notification about the processing fee of Rs. 500/- to Rs. 1000/- recently.
Q. If the car is insured with Bumper Insurance from National Insurance company then why the insurance agent demanding Rs. 1000/- as processing fee. because I have already paid Rs. 10,998/- of Bumper Insurance.
Q.2 Kindly intimate by way of instruction issued by IRDA about processing fee of insurance agent of Rs. 1000/-.
Q.3 In any such condition what steps can be taken to avoid to these charges.
T. Kalaiselvan, Advocate
(Expert) 31 January 2015
There is no such fee or instruction by IRDA, you could have demanded the guidelines or rules demanding such things, or could have contacted the concerned Insurance company for further details.
Rajendra K Goyal
(Expert) 03 February 2015
Pay Rs. 1000/-, get a receipt and get your claim from Insurance Company first.
Ask full information regarding charges
from National Insurance Company through RTI.
If charges are against instructions write to authorities, IRDA, may send legal notice and file consumer complaint.
